Curious about how to master Microsoft Project, the world's leading project management software? Join certified Project Management Professional and instructor Bonnie Biafore in this popular training course on Project 2021 and Project Online Desktop, the subscription version of the desktop app. Find how to set up a project and customize components such as work tasks, summary tasks, milestones, recurring tasks, and different types of resources. Learn how to link and time tasks, assign resources to tasks to build a realistic project schedule, and use views to get an accurate window into project status. Bonnie shows you how to evaluate your schedule and resource workloads to make sure you're bringing a project in on time and within budget. Get tips along the way on creating and running reports, sharing information, and taking advantage of the newer features in the latest version of Project. Topics include: Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course

Si votre direction cherche à bénéficier des projets agiles en matière de délai, de qualité et de budget, cette formation est faite pour vous. Avec Kelley O'Connell, vous saisirez la différence entre la méthodologie de la cascade et l'approche agile. Vous aborderez les prérequis puis vous mettrez en place un projet pilote, dans lequel vous identifierez aussi bien les supporters que les détracteurs. Outre les notions de base à acquérir, vous devrez également définir une vision et constituer votre équipe et, enfin, grâce aux rétrospectives, vous identifierez ce qui favorise la poursuite de votre déploiement agile. Apply for this course

The decisions you make about routing determine how your information moves from place to place. And if you’re an IT administrator working with Cisco, you need to understand the various routing protocols that are available as well as how to effectively configure and manage them within your organization. In this course, instructor Jarrel Rivera gives you an in-depth overview of advanced routing in Cisco. Explore the basics of the Routing Information Protocol (RIP), before turning to the Enhanced Interior Gateway Routing Protocol (EIGRP), a more advanced distance-vector protocol for network route configuration. Along the way, Jarrel provides step-by-step demos using IPv4 and IPv6 addresses. By the end of this course, you’ll have the skills you need to leverage RIP and EIGRP so you can get the most out of your network topology. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. This course is in French only. If this is not a problem for you, by all means go ahead and apply. Apply for this course

Agile teams need a lightweight way to report their progress. Agile reports should be simple and easy to read, and radiate information across the room to the entire team. In this course, agile expert Doug Rose outlines a process for reporting on the progress of your agile project. He shows how to establish priorities using product backlogs, show daily progress using taskboards, burn down a sprint using sprint burndown charts, and burn down a release by creating a release burndown chart. He also highlights common pitfalls, such as retrofitting. Bonus: Watch the bonus chapter at the end of this course where Doug answers common questions about the agile mindset, including what types of projects would be the best fit.Topics include: Communicating progress Prioritizing the backlog Showing daily progress with a taskboard Sizing taskboards Creating a burndown chart Apply for this course

How do reusable services contribute to the management of large volumes of data? How do can they reduce the data volume? Or garantee its quality? And control storage and handling cost?

Data scientists create data models that need to run in production environments. Many DevOps practices are relevant to production-oriented data science applications, but these practices are often overlooked in data science training. In addition, data science and machine learning have subdistinct requirements, such as the need to revise models while in use. This course was designed for data scientists who need to support their models in production, as well as for DevOps professionals who are tasked with supporting data science and machine learning applications. Learn about key data science development practices, including the testing and validation of data science models. This course also covers how to use the Predictive Model Markup Language (PMML), monitor models in production, work with Docker containers, and more. Topics include: Using Git for version control Incorporating model testing into the deployment process Working with the Predictive Model Markup Language Securing the data science models in production Monitoring models in production Creating a Dockerfile for data science models Apply for this course

Lean teams are nimble and diverse. They include product managers, developers, and operations specialists, who may only work together for a short time. How do you manage people that play such different roles and unite them towards a common goal? In this course, Jez Humble provides tips to build high-performance product teams. He compares the strengths of the Taylorist vs. lean management approaches, explains how culture contributes to high-performing teams, and introduces a well-documented case study of a company changing a culture for the better. Plus, learn how to improve performance and adopt the principles of high-performing teams as your own. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

Lean management focuses on building your organization's capability, innovating your ways of working, and improving the quality of your business outcomes. Lean principles can help in a variety of different industries—including technology, where effectiveness and efficiency are paramount. In this concise course, learn how to leverage lean strategies to kick-start your business transformation. Instructor Barry O'Reilly discusses the improvement kata, explaining how it can be used to tackle problems in an organization and gain a competitive advantage. He also shares how to lead and scale your transformation initiatives. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

For large tech organizations, the path to agile adoption is hardly ever a smooth one. If you're aiming to implement agile at scale, then this course can help by letting you know which pitfalls you may encounter and providing techniques for successfully managing a transformation. Instructor Jez Humble dives into the key principles that are at the heart of high-performance program management. He also provides a case study that showcases an iterative and adaptive approach to running large programs and discusses the importance of continuous improvement. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

The Green Belts or Black Belts that lead Lean Six Sigma projects are well-trained and ready to guide your project to the finish line. But what do you, as a team member on a Lean Six Sigma project team, need to know to be effective? In this course, Dr. Richard Chua provides coverage of fundamental Lean Six Sigma tools that can help you add value to your project. Here, he focuses on the Analyze, Improve, and Control phases of the DMAIC—Define, Measure, Analyze, Improve, and Control—approach. Discover how Lean Six Sigma integrates lean into DMAIC. Then learn how to conduct analysis using tools like cause-effect diagrams, multi-voting, scatter plots, correlation, and regression. Discover how to improve processes using methodologies such as FMEA and Kaizen. Finally, find out how to implement controls and value-stream management practices. For information about the first two phases of DMAIC, make sure to check out the previous installment of the Lean Six Sigma Teams series. Topics include: How Lean Six Sigma integrates lean into DMAIC Understanding the purpose and steps of the Analyze, Control, and Improve phases Using analysis tools Hypothesis testing Data collection planning Improving processes with FMEA, Just in Time, and Kaizen methodologies Planning and implementing process controls Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

The Green Belts or Black Belts that lead Lean Six Sigma projects are well-trained and ready to guide your project to the finish line. But what do you, as a team member on a Lean Six Sigma project team, need to know to be effective? In this course, Dr. Richard Chua provides coverage of fundamental Lean Six Sigma concepts that can help you add value to your project. Here, he focuses on key tools and techniques in the Define and Measure phases of the DMAIC—Define, Measure, Analyze, Improve, and Control—approach. Discover how Lean Six Sigma integrates lean into DMAIC. Learn about the project charter, process mapping, using Pareto charts to identify problem areas, and more. For information about the final three phases of DMAIC, make sure to check out the next installment of the Lean Six Sigma Teams series. Topics include: How Lean Six Sigma integrates lean into DMAIC Understanding the purpose and steps of the Define phase Using process and value stream maps Using SIPOC to define the process and its key stakeholders Quantifying the cost of poor performance Using statistics to summarize baseline performance Using Pareto charts Using variation plots Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

In many ways Kanban is counterintuitive. The system relies on basic rules and practices, and these rules can help you start a large-scale organizational change. The kanban board might only appear to be a simple diagram that shows the team's workflow. But it can help build cross-functional self-organized teams, encourage better collaboration, and increase your team's productivity. Kanban is a key way to introduce lean principles in your organization. Lean can help your teams better prioritize their work and continuously improve by removing the waste or "muda" from your process. In this course, explore essential lean principles and discover how to use a kanban board to help your team prioritize more effectively. Learn about starting enterprise lean, setting up a board, optimizing your flow, and more. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

Learn about lean: an operations management approach that means creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a value creation process that has zero waste.Lean concepts have been successfully applied to every aspect of doing business. In this course, learn the principles of lean and how they are used in processes, production, and services. Instructor Steven Brown also explains how lean thinking impacts the organization, from the overall business culture to day-to-day work activities. Topics include: What is lean? Process mapping and reengineering Cost and constraints Lean manufacturing Lean services Lean culture Lean thinking Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

Lean Six Sigma combines the principles of lean enterprise and lean manufacturing with Six Sigma to improve performance and systematically remove waste. Supply chain expert and professor Steven Brown explains the basics of using Lean Six Sigma as a structure for your improvement efforts.Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

Lean principles—which center around making processes tighter and more efficient—can help teams work smarter in a variety of different industries, including technology. In this brief course, learn how to adopt lean and agile practices while dealing with defined processes, compliance, risk, and other concerns. Joanne Molesky discusses some of the boundaries that you may encounter, such as regulatory obligations. She also helps you grasp some of the language around governance, risk, and compliance (GRC); explains how to share the responsibility for compliance throughout your organization; and discusses how to create faster feedback on risk and compliance. Deze cursus is enkel beschikbaar in het Engels. Als dit voor u geen probleem vormt, dien dan gerust uw aanvraag in. Apply for this course

Learn about how to create clear, visually compelling project reports with the Power BI interactive data visualization tools in Microsoft Project Online. In this course, John Riopel, PMP, offers an overview of Power BI, explaining how it can be used to create more robust project reports. John starts with the basics, explaining the main components of Power BI and demonstrating how to work with tables, filter the right data using slicers, and format a basic report. Next, John covers intermediate features such as using samples and content packs, working with measures, and using conditional formatting. Finally, John shows how to work with advanced features such as creating and fine-tuning dashboards, merging datasets, and adding custom visuals to a report. Learning Objectives: ● Communicating effectively ● Organizing teams ● Creating conversations ● Scheduling and starting video meetings ● Sharing files ● Apps and optional features ● Searching ● Settings and customization ● Working with the mobile app Apply for this course //

Learn how to use Microsoft Project to manage agile projects. Bonnie Biafore covers setting up agile projects for success, creating custom fields to track elements unique to the agile project method, such as features and sprints, and managing and updating agile task lists as work is completed. She also shows how to manage traditionally scheduled tasks and agile work side by side, track agile project progress, generate burndown reports, and determine your team's velocity. Plus, learn about the agile tools that are built into the Project Online desktop client. Topic include Setting project options Defining working time Setting up custom fields and views Creating tasks Assigning features to sprints Assigning resources to tasks Tracking progress Generating a burndown report Apply for this course

Deliver projects with the highest level of performance and quality as an agile project manager. This path will help you build a solid foundation in leading and motivating agile project teams, from developing user stories and agile charts to driving productive meetings. Apply for this course

Learn how to master Microsoft Project, the world's leading project management software. This training course covers Project 2019 and Project Online Desktop, the subscription version of the desktop app. Bonnie Biafore, PMP, begins by showing how to set up a project and components such as work tasks, summary tasks, milestones, recurring tasks, and different types of resources. Next, she shows how to link and time tasks, assign resources to tasks to build a realistic project schedule, and use views to get an accurate window into project status. She also explains how to use Project to help evaluate your schedule and resource workloads to make sure you're bringing a project in on time and within budget. Plus, learn how to create and run reports and share project information with others. Learning Objectives: ● Identify the essential features within Microsoft Project. ● Use efficient methods to set up Project files. ● Identify features within Microsoft Project. ● Produce and modify tasks for a project task list. ● Describe methods for linking project tasks to initiate a schedule. ● Manipulate views to display project information. ● Distinguish Microsoft Project resource types and fields. ● Identify methods for fine-tuning a project schedule. ● Demonstrate steps to update and track project progress.● Analyze project performance using Microsoft Project features.● Skills covered.  Apply for this course //

Learn how to administer Microsoft Project Online and help your organization more effectively manage projects. Follow along with project management expert John Riopel, PMP, as he walks through the many features and settings that can be customized in Microsoft Project Online. John shows how to manage licenses and subscriptions, adjust your organization's security settings, and create custom fields, templates, and workflows to address your team's unique needs. He also shows how to customize the end user interface and adjust time and task settings. Plus, learn how to work directly with the Project database, from managing enterprise objects to understanding the queue process. Apply for this course //

Do you rely on IT to get the data you need? Are you often stuck waiting in line for data, and wish you could just retrieve it yourself? In this course, learn how to get the data you want by writing a bit of SQL code. You won't just be able to pull data out of the database; you'll be able to manipulate it: merging it, grouping it, and relabeling it to get just the report you want. Join Emma Saunders as she shows how to write simple SQL queries for data reporting and analysis. Learn how to filter, group, and sort data, using built-in SQL functions to format or calculate results. Discover how to perform more complex queries, such as joining data together from different database tables. Last but not least, she introduces views, procedures, functions, and variables. Topics include: Retrieving data with SELECT statements Filtering and sorting your results Transforming results with built-in SQL functions Grouping SQL results Merging data from multiple tables Using variables, functions, and procedures Apply for this course

By applying lean and agile principles, engineering teams can deliver better systems and better business outcomes—both of which are crucial to the success of DevOps. In this course, instructors Ernest Mueller and Karthik Gaekwad discuss the theories, techniques, and benefits of agile and lean. Learn how they can be applied to operations teams to create a more effective flow from development into operations and accelerate your path of "concept to cash." In addition to key concepts, you can hear in-the-trenches examples of implementing lean and agile in real-world software organizations. Apply for this course

Many organizations deliver products with dozens or even hundreds of teams. For these organizations, spinning up a few agile teams is just the start. Eventually, they'll want to scale up their agile approach to work on enterprise-level products—a shift that presents a whole new set of challenges. Enterprise agile requires a different organizational mindset along with new roles and practices. There are many different enterprise agile frameworks that will help you with this transformation, but switching to these frameworks isn't your biggest challenge. Enterprise agile is a radical change from how most organizations think about their work. If you don't prepare your teams for this change, then it's unlikely that any enterprise framework will succeed.That's why this course is the first in a four-part series on enterprise agile. In this course, Doug Rose helps you lay the groundwork you'll need to make this radical organizational change. First, learn how to identify your organization's culture. There are many different types of organizational cultures, and each one presents its own set of challenges. Then, see different approaches to making a widespread organizational change. Finally, learn about the common challenges that almost all organizations face when starting enterprise agile.Topics include: Establishing the groundwork Understanding the change Reviewing organizational culture Identifying your organizational culture Trying the Kotter approach Being fearless Evangelizing change Changing myths Focusing on culture Dealing with common challenges Apply for this course

Designed to help increase the pace and quality of a team’s work, agile retrospectives utilize a structured format to gather insights, identify challenges, create a more agile mindset, and make a team more productive and successful. Author Doug Rose outlines the five phases of a successful retrospective: setting the right direction, getting all the issues on the table, gathering insights from the team, making decisions, and applying changes. He describes how to use a starfish diagram or PANCAKE approach to facilitate a comfortable and effective retrospective, and finally, discusses the importance of closing a retrospective with clear action items for the next sprint. Apply for this course

Many new agile teams think flexibility in their meetings allows them to do whatever feels right. In reality, agile projects move more smoothly by running short, well-structured activities. Each activity is timeboxed, so the teams stay on track and work within a set time and agenda. In this course, agile expert Doug Rose outlines how to make agile meetings as productive as possible. He provides guidance on common activities such as release planning, daily stand-ups, sprint planning, and product demos. Throughout the course, learn about common meeting pitfalls and the challenges of keeping activities on track. To learn more about agile, watch additional courses in the Agile at Work series. Apply for this course

Agile project teams create short user stories as a way to plan out the work for upcoming sprints. In this course, agile expert Doug Rose shows how to write these user stories and prioritize them in the product backlog. He also shows how to avoid the most common pitfalls with agile project planning. Apply for this course

Agile project teams create short user stories as a way to plan out the work for upcoming sprints. In this course, agile expert Doug Rose shows how to write these user stories and prioritize them in the product backlog. He also shows how to avoid the most common pitfalls with agile project planning. Apply for this course

Is your organization looking to realize the time, quality, and cost benefits of agile project management? If so, then this course is for you. Join project management trainer and agile expert Kelley O'Connell as she helps those interested in experimenting with agile understand the difference between traditional waterfall and agile methodologies, as well as what's required for success. Kelley provides advice on how to garner support for your pilot project by identifying supporters early on and keeping them engaged while also responding to detractors. She then leads you through the process of picking a pilot project, choosing the right team, and setting the vision. To wrap up, Kelley provides a short overview of agile basics—including how to approach sprint planning—to help you get started. Apply for this course

Teams that embrace an agile mindset are often better able to respond to customer feedback and shifting business needs—and have a bit more fun in the process. Interested in bringing the principles of agile to your team? This course can help. Join Doug Rose as he steps through the fundamental concepts you need to know to start thinking like an agile team. Doug goes over the values and principles covered in the agile manifesto, as well as how to enhance communication with user stories and cross-functional teams. Discover how to respond to change the agile way, explore popular agile frameworks, and learn about the common roles on an agile team. Along the way, Doug provides you with some exercises that can help boost your team's agility and productivity. Apply for this course

Employee goals should be driven by the organization's needs—whether it's to cut costs, drive revenue, or build skills—and keep employees motivated to succeed. Mike Figliuolo, managing director of thoughtLEADERS, helps you set employee goals that are SMART: specific, measurable, achievable, relevant, and time-bound. Using the SMART framework, he shows you how to develop goals that are achievable and appropriate to your employees' roles. Mike walks you through bottom-up, zero-based, commit, and stretch goals. He also helps you use goals to change behaviors, build new skills among employees, and make goals actionable with incentives. He concludes with a comprehensive plan for setting and implementing goals, and tips on dealing with challenges such as conflicting goals.

The release of ITIL® 4 modernizes the popular service management framework, adding coverage of topics such as lean, agile, and DevOps. In this course, get a first look at the ITIL® 4 Foundation exam. ITIL® Expert David Pultorak provides a high-level overview of ITIL® 4, as well as how updates to the framework affect the ITIL® Foundation certification exam. Learn about the similarities and differences between the ITIL 4® and ITIL® v3 Foundation exams and certification schemes, as well as what sparked the creation of ITIL® 4 in the first place. Plus, explore the seven guiding principles of ITIL® 4, the four dimensions of service management, the components of the ITIL® 4 service value system, and more.

Extensible Markup Language (XML) was designed to make information sharing and data interpretation easier. Having a solid grasp of what XML is and how to work with it is essential for any developer. In this course, Joe Marini takes you through the basic rules of XML, explains its syntax, and covers more advanced topics such as styling your XML with CSS and manipulating XML content using XPath and XSLT. From integrating XML into your site to using document type definitions and XML schema, this course covers what you need to know to not only get started with XML, but also master it. Topics include: What is XML? Advantages and drawbacks of XML Proper XML syntax Working with XML namespaces Styling XML tags Discovering and creating document content Manipulating XML content using XPath and XSLT Document type definitions and XML schema Apply for this course

By automating configuration management, you can make your organization's systems more reliable, processes more repeatable, and server provisioning more efficient. In this course, learn the basics of infrastructure as code, including how to keep your configuration in a source repository and have it built and deployed like an application. Discover how to approach converting your systems over to becoming fully automated—from server configuration to application installation to runtime orchestration. Well-known DevOps practitioners Ernest Mueller and James Wickett dive into key concepts, and use a wide variety of tools to illustrate those concepts, including Chef, CloudFormation, Docker, Kubernetes, Lambda, and Rundeck. After you wrap up this course, you'll have the knowledge you need to start implementing an infrastructure as code strategy. Topics include: Testing your infrastructure Going from infrastructure code to artifacts Unit testing your infrastructure code Creating systems from your artifacts Instantiating your infrastructure from a defined model Provisioning with CloudFormation Immutable deployment with Docker Container orchestration with Kubernetes Apply for this course

Software containers are the future of app deployment—and an instrumental component of any DevOps strategy. They package everything a program needs to run, allowing developers to move applications from one environment to another relatively hassle free. In this course, cloud-computing luminary David Linthicum dives into the exciting world of software containers. David goes over the basics of containers, including an overview of the fundamental steps involved in building container-based software, followed by some examples of real-world applications that leverage containers. The course concludes with container standards and best practices, and the tools, processes, and skills a DevOps professional needs to work with them. Topics include: Containers vs. virtual machines When vs. when not to use containers Building new apps with containers Moving existing apps to containers Example container applications Standards, tools, processes, and skills Apply for this course

DevOps is not a framework or a workflow. It's a culture that is overtaking the business world. DevOps ensures collaboration and communication between software engineers (Dev) and IT operations (Ops). With DevOps, changes make it to production faster. Resources are easier to share. And large-scale systems are easier to manage and maintain. In this course, well-known DevOps practitioners Ernest Mueller and James Wickett provide an overview of the DevOps movement, focusing on the core value of CAMS (culture, automation, measurement, and sharing). They cover the various methodologies and tools an organization can adopt to transition into DevOps, looking at both agile and lean project management principles and how old-school principles like ITIL, ITSM, and SDLC fit within DevOps. The course concludes with a discussion of the three main tenants of DevOps—infrastructure automation, continuous delivery, and reliability engineering—as well as some additional resources and a brief look into what the future holds as organizations transition from the cloud to serverless architectures. Topics include: What is DevOps? Understanding DevOps core values and principles Choosing DevOps tools Creating a positive DevOps culture Understanding agile and lean Building a continuous delivery pipeline Building reliable systems Looking into the future of DevOps Apply for this course

There's a critical link between an organization's goals and its performance metrics. A beautiful mission statement is nothing without specific, actionable measures that provide incentives to succeed. These actionable numeric measures are called key performance indicators (KPIs) and can be organized into a structure called the balanced scorecard. The scorecard helps you quantify business performance over time: weeks, months, quarters, or even years. In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard. Learning Objectives: The importance of KPIs and measuring performance Financial goals and measure Customer needs and satisfaction Employee growth Employee growth Creating an effective mission statement Linking measurements and rewards Examining a KPI case study Apply for this course

This installment of the Putting ITIL® into Practice series helps ITIL® Foundation certified professionals get a practical start at applying DevOps concepts within their ITIL®-driven enterprise IT organizations as they move from traditional IT towards cloud and mobile on their journey of digital transformation. Throughout this course, instructor David Pultorak examines where DevOps and ITIL® Foundation concepts intersect in an enterprise setting. He begins by introducing DevOps for ITIL®-driven shops, including a discussion of what cloud-native DevOps and enterprise IT shops do and do not have in common. He then covers ideas on how to adapt DevOps values, principles, methods, practices, and tools to accommodate enterprise IT challenges; how to adapt each of the aspects of ITIL®-driven shops to accommodate DevOps values, principles, methods, practices, and tools. Topics include: What DevOps and enterprise DevOps have in common DevOps and enterprise IT challenges Enterprise-level change control and release gates DevOps values, principles, and methods ITIL®-driven shops and DevOps Reviewing the service lifecycle Strategy, design, operations, and CSI processes Technology and architecture Apply for this course

Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including: Brainstorming Ishikawa diagrams Kepner-Tregoe root cause analysis Fault tree analysis Component failure impact analysis Service outage analysis Post-implementation and major problem review Apply for this course