Tous les cours de CSM

Image de cours
Webinar ReUse, All that data (OpenCourses)
Les services réutilisables peuvent-ils jouer un rôle dans la gestion de grandes quantités de données ? Comment limiter le volume ? Garantir la qualité ? Maîtriser les coûts ? Plusieurs experts présenteront des services réutilisables dédiés à la gestion, l'amélioration de la qualité, le stockage et l'archivage de grands ensembles de données.
 
Image de cours
Balanced Scorecard and Key Performance Indicators (LinkedIn Learning)
There's a critical link between an organization's goals and its performance metrics. A beautiful mission statement is nothing without specific, actionable measures that provide incentives to succeed. These actionable numeric measures are called key performance indicators (KPIs) and can be organized into a structure called the balanced scorecard. The scorecard helps you quantify business performance over time: weeks, months, quarters, or even years. In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard. Learning Objectives: The importance of KPIs and measuring performance Financial goals and measure Customer needs and satisfaction Employee growth Employee growth Creating an effective mission statement Linking measurements and rewards Examining a KPI case study Demande de formation